Technical Questions

Enabling cookies

The membership functions on our site require you to allow cookies on your computer.

Internet Explorer 7.0:

1. In Internet Explorer, hit the “Alt” key on your keyboard once, and select the “Tools” menu dropdown.
2. Select “Internet Options”.
3. Single-click the “Privacy” tab.
4. Single-click the “Sites” button. This will launch the “Per Site Privacy Actions” window.
5. Type Allrecipes.com in the “Address of website” text box and single-click on the “Allow” button.
6. Single-click the “OK” button near the bottom of the window.
7. Set and test your Allrecipes cookie by clicking here and following the directions listed.

Internet Explorer 6.0 (For illustrated step-by-step instructions, please click here):

1. Single-click on the “Tools” menu of Internet Explorer, and select “Internet Options”.
2. Single-click the “Privacy” tab.
3. Single-click the “Sites” button. This will launch the “Per Site Privacy Actions” window.
4. Type Allrecipes.com in the “Address of website” text box and single-click on the “Allow” button.
5. Single-click the “OK” button near the bottom of the window.
6. Set and test your Allrecipes cookie by clicking here and following the directions listed

Firefox:

1. Single-click on the “Tools” menu and select “Options”.
2. Single-click the “Privacy” tab.
3. In the “Cookies” area, single-click the “Exceptions” button.
4. Type Allrecipes.com in the “Address of website” text box and single-click on the “Allow” button.
5. Single-click the “OK” button near the bottom of the window.
6. Set and test your Allrecipes cookie by clicking here and following the directions listed

Printing

The Advanced Print function allows you to select the printing format, text size and any other information you want to print out along with the recipe, such as nutrition, personal notes, footnotes or advertisements.

You can access Advanced Print from any recipe page or from the Recipe Clipboard.

To use the Advanced Print function from a recipe page:

1. Open the recipe you want to print.
2. Select Advanced Print from the drop-down list, and click GO.
3. Select a print format (full page, 3x5, or 4x6), and then include the optional information you want to print out with the recipe.
4. Select the text size: small, medium, or large.
5. Click Print Recipes for a print preview. Click the Print icon on your browser’s toolbar to print the recipes.

To use Advanced Print from the Recipe Clipboard:

1. Open the Recipe Clipboard via the orange button towards the top left of the page.
2. Select the recipes you want to print from your Recently Viewed Recipes (up to ten recipes at a time).
3. Select Advanced Print from the drop-down list, and click GO.
4. Select a print format (full page, 3x5, or 4x6), and then include the optional information you want to print out with the recipe.
5. Click Print Recipes for a print preview. Click the print icon on your browser’s toolbar to print the recipes.

Recipe will not print

Some browsers have difficulty with page formats and only read the advertising and framing on the page, not the recipe. An easy way to print the recipe is to use a printer-friendly format. You can find the printer-friendly option on the recipe page to the right of the recipe just under the Read Reviews link. Select the formatting: 3x5-inch card, 4x6-inch card, or full page. Once you select the size, click the Print button in your browser to print the page.

Clearing cache

If you are experiencing page loading problems or are viewing old pages, try clearing your temporary internet files or cache.

1. In your browser, click on Tools.
2. Select Internet Options. The temporary internet files should be on the first screen in the General area.
3. Click on the button to Delete Temporary Internet Files (not the cookies). This will clear up files that may be clogging up your computer.

Reset your computer to pull up the most recent version of webpages: while still in the Internet Options area, under Temporary Internet Files, click on Settings. Select the option to Check for Newer Versions of the Page and set it to Every Visit to Page. Then click OK.

Proxy Servers

If you are having problems viewing our webpages, your ISP or internet browser may use proxy servers. If someone using your ISP views a page, a copy of that page is stored. Then every time anyone using your ISP asks for that page (the stored page), the server sends the copy. If you are getting a Page Unavailable message you will need to disable you proxy servers.

If you are experiencing problems with our pages and your cookies are enabled, your internet service provider or internet browser may use proxy servers. If someone using your ISP views a page, a copy of that page is stored. Then every time anyone using your ISP asks for that stored page, the server sends the copy. If you are getting a Page Unavailable message you will need to disable you proxy servers.

To disable the proxy server (Off) in Internet Explorer 6.0 – 7.0:

1. Open Internet Explorer. From the Menu bar, select Tools > Internet Options > Connections.
2. Click the LAN Settings button in the lower right corner.
3. Uncheck the Automatically Detect, Automatic Configuration, and Proxy Server setting options.
4. Click OK.
5. Click Apply, if available.
6. Click OK.
7. Click the Refresh button in your browser.

To disable the proxy server (Off) in Firefox:

1. Single-click the “Tools” menu and select “Options”.
2. Single-click the “Advanced” tab.
3. Single-click the “Network” sub-tab.
4. Single-click the “Settings” button.
   • If “Manual proxy configuration” is set, add Allrecipes.com to the “No proxy for” list.
   • If “Auto-detect proxy configuration” is set, try selecting “Direct connection to internet”.
5. Single-click “OK”

Adding our email address to your address book

If you have subscribed to our newsletters but are not receiving them, you need to add our e-mail address, email@allrecipes.com, to your address book. Otherwise, there is a chance that your newsletters will be sent to your spam filter or returned to us. If your emails are returned to Allrecipes you will be removed from the mailing list.

Supported browsers

For optimum viewing of the website, please make sure that your computer has this software:

• Internet Explorer version 6 or version 7 for Windows
• Firefox version 1.5 or higher for Windows
• Firefox version 1.5.0.6 for Mac OS X
• Safari version 1.3 (v312) for Mac OS X

Playing How-To Videos on Allrecipes

If you want to watch videos on Allrecipes, your computer system should meet the following requirements:

• Flash Player 8.0⁺ or higher is required. You can install the latest version of Flash from Adobe:
  (http://www.adobe.com/shockwave/download/alternates/)
• You must meet minimum browser requirements for Adobe Flash Player and Allrecipes (see “Supported browsers” above).
• You must have a broadband internet connection (500+ Kbps) for optimal playback experience. Slower connections may hesitate or rebuffer.

Enabling JavaScript in your browser

To enable JavaScript in IE7:

• Click the Tools icon in the toolbar.
• Select Internet Options. A dialog will pop up.
• Click the Security tab.
• Under Security level for this zone, click the Custom level... button.
• Scroll down the list presented to the Scripting entry.
• Under Active Scripting, select the Enable radio button.
• Click OK and confirm your change.
• Click OK in the Internet Options dialog.
• Refresh the page or visit a new page for settings to take effect.

To enable JavaScript in Firefox 2:

• Click the Tools menu option in the toolbar.
• Select Options. A dialog will pop up.
• Click the Content icon
• Check the Enable JavaScript checkbox.
• Click the OK button.
• Refresh the page or visit a new page for settings to take effect.